Privacy Policy – RSB Multishop

Last Updated: 18 October 2026

1. Introduction

Welcome to RSB Multishop. We respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing orders, requesting quotations, or contacting us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, www.rsbmultishop.lk.

By using our website or purchasing our products and services, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Full name
Contact number and email address
Billing and delivery address
Company or organization name, where applicable

2.2 Order and Payment Information

Products and services ordered
Order quantities, prices, and order history
Payment status and transaction references
Information required to process payments and deliveries

We do not intend to store complete payment card details on our website. Any card information submitted through a third-party payment gateway is handled according to that provider’s privacy and security practices.

2.3 Custom Printing and Artwork Information

For customized products such as PVC ID cards, lanyards, mugs, loyalty cards, membership cards, and other printed items, we may collect artwork, photographs, names, employee details, logos, QR codes, barcodes, and other information supplied by customers.

Customers are responsible for ensuring that they have the necessary authorization to provide photographs, personal details, logos, and other materials for printing.

2.4 Website Usage Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and website activity, depending on the website features and tools enabled.

3. How We Use Your Information

We may use your information to:

Process and manage orders and quotation requests.
Prepare customized artwork and printing jobs.
Contact you regarding order confirmations, proofs, payments, and delivery arrangements.
Provide customer support and respond to inquiries.
Process payments, refunds, and applicable warranty requests.
Improve our website, products, services, and customer experience.
Maintain business, accounting, and transaction records.
Prevent fraud, unauthorized activity, and misuse of our website.
Send promotional messages where permitted by applicable law and your communication preferences.

4. Sharing of Information

RSB Multishop does not sell customers’ personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Delivery and courier services: To deliver your orders.
Payment service providers: To process and verify payments.
Website hosting and technical service providers: To maintain and secure our website.
Business service providers: Where necessary to complete an order or provide customer support.
Legal or regulatory authorities: Where disclosure is required by applicable law or a lawful request.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Customized Products and Personal Photographs

Information supplied for customized printing is used to prepare and complete the requested work.

Customers should provide only the photographs and personal information necessary for their orders and should have appropriate permission to use them.

We take reasonable steps to limit access to customer artwork and order information. However, we cannot guarantee that every file will be permanently retained or that all digital systems are completely free from security risks.

Unless otherwise agreed or required for legitimate business or legal purposes, customer-supplied artwork and personal photographs will not be intentionally used for unrelated promotional purposes without appropriate permission.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember shopping cart contents, maintain login sessions, improve performance, and understand website usage.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect shopping cart, account, checkout, or other website features.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should keep their account credentials confidential and contact us promptly if they suspect unauthorized access to their accounts or personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal obligations.

The retention period may vary depending on the type of information and the circumstances of the transaction.

Where information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and legally permitted.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Object to certain processing or request restrictions where applicable.
Request information about how your personal information is used or shared.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

Some information may need to be retained to comply with legal obligations or resolve legitimate business matters.

10. Third-Party Links and Services

Our website may contain links to third-party websites or use external services such as payment gateways, mapping tools, analytics services, or social media platforms.

These third parties may have their own privacy policies and data-handling practices. RSB Multishop does not control the privacy practices of external websites, and we encourage you to review their policies before providing personal information.

11. Children’s Privacy

Our website and services are intended for general customers and businesses. We do not knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. International Data Processing

Some third-party service providers may store or process information outside Sri Lanka. Where applicable, we will take reasonable steps to ensure that such processing is handled in accordance with relevant legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any revised policy will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

RSB Multishop

Website: https://www.rsbmultishop.lk

Email: rsbmultishop@gmail.com

Telephone: 0777 911468 / 0719773305

Address: No 15/B, Pagoda Road, Nugegoda.

Thank you for trusting RSB Multishop. We value your privacy and are committed to handling your information responsibly.