Terms and Conditions

Last Updated: 13 October 2026

Welcome to RSB Multishop. These Terms and Conditions govern your use of our website, https://www.rsbmultishop.lk, and the purchase of products and services offered through our online store.

By accessing our website, placing an order, or purchasing our products and services, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. About RSB Multishop

RSB Multishop provides printing services, computer and printer-related products, compatible toner cartridges, PVC ID card printing, lanyard printing, custom mug printing, promotional products, and other related goods and services in Sri Lanka.

Throughout these Terms and Conditions, the terms “we”, “us”, and “our” refer to RSB Multishop. The terms “you”, “your”, and “customer” refer to any person or business using our website or purchasing our products and services.

2. Use of Our Website

By using this website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not misuse, damage, or interfere with the website or its functionality.
Ensure that any information or artwork submitted to us does not violate the rights of third parties.

We reserve the right to restrict or refuse access to our website where reasonably necessary to protect our business, customers, or website security.

3. Products and Services

We make reasonable efforts to display accurate product descriptions, specifications, images, and prices on our website.

However:

Product images are for illustration purposes and may differ slightly from the actual product.
Colours may vary depending on screen settings, printing methods, and materials.
Product specifications, availability, and service options may change without prior notice.
Certain products and printing services may require confirmation before an order can be accepted.

We reserve the right to correct errors in product descriptions, pricing, or availability, subject to applicable law and any confirmed order arrangements.

4. Orders and Order Confirmation

Orders may be placed through our website or through other ordering methods accepted by RSB Multishop.

An order is considered accepted when we confirm it through an appropriate communication channel, such as email, telephone, or written confirmation.

For customised printing jobs, we may require the customer to provide artwork, approve a proof or sample, confirm the quantity, and make an advance payment before production begins.

We reserve the right to decline or cancel an order where there is a genuine reason, including product unavailability, pricing errors, incomplete information, or suspected fraudulent activity. Where payment has already been received for an order we cannot fulfil, the applicable refund will be arranged in accordance with our Refund and Returns Policy and applicable law.

5. Prices and Payments

All prices displayed on our website are in Sri Lankan Rupees (LKR), unless otherwise stated.

Prices and applicable charges will be communicated or displayed before order confirmation.
Delivery charges, additional accessories, special finishing, and other optional services may incur additional fees.
Full or partial advance payment may be required for customised printing and special orders.
The required payment amount and payment deadline will be communicated before the order is processed.
Production may be delayed until the required payment has been received.

Any changes to an agreed price or order specification will be communicated to the customer for confirmation before the additional work is undertaken.

6. Custom Printing Orders and Artwork

Customers ordering customised PVC ID cards, RFID cards, NFC cards, lanyards, mugs, loyalty cards, membership cards, promotional items, or other printed products must provide suitable artwork and accurate printing instructions.

Customers are responsible for:

Providing the correct names, photographs, logos, text, colours, and other information.
Ensuring that supplied artwork meets the requested file format, size, resolution, colour mode, and bleed requirements.
Reviewing proofs, samples, and design previews before approving production.
Ensuring that they have permission to use all submitted photographs, logos, trademarks, and other copyrighted materials.

Once artwork or a sample has been approved, the customer is responsible for checking its content and details. Errors present in customer-approved artwork may not be treated as printing defects.

Changes requested after approval may incur additional design, material, or production charges and may affect the delivery date.

Because customised products are produced according to individual customer requirements, returns or cancellations due to a change of mind, incorrect customer-supplied information, or approved artwork errors may not be accepted, except where required by applicable law or where the product is defective or does not conform to the agreed order.

7. Minimum Order Quantities

Certain products and printing services are subject to minimum order quantities.

The applicable minimum quantity will be displayed on the product page or communicated before order confirmation.

If a customer requests a quantity below the applicable minimum, we may charge for the minimum order quantity or decline the order.

Bulk orders may qualify for special pricing depending on the product, quantity, artwork, and production requirements.

8. Production Time and Delivery

Estimated production and delivery times depend on product availability, order quantity, artwork approval, payment confirmation, and the complexity of the order.

Production begins after the required artwork approval and payment have been received.
Any estimated completion date is provided in good faith and is not a guarantee unless expressly agreed in writing.
Delays may occur due to material shortages, equipment issues, courier delays, public holidays, or circumstances beyond our reasonable control.
Delivery charges and available delivery methods will be communicated where applicable.
Customers must provide a correct delivery address and contact number.

We will make reasonable efforts to inform customers of significant delays. Delivery timelines may vary by location and courier service.

9. Cancellation of Orders

Customers who wish to cancel an order should contact RSB Multishop as soon as possible.

For standard products, cancellation may be possible before dispatch, subject to the order status and any costs already incurred.

For customised printing orders, cancellation may not be possible once design work, material preparation, printing, or other production activities have commenced.

Where cancellation is accepted, any refund or deduction for completed work, materials, or other costs will be handled in accordance with the agreed order terms, our Refund and Returns Policy, and applicable law.

10. Refunds, Returns, and Replacements

Our Refund and Returns Policy applies to eligible returns, refunds, and replacements.

Customers should inspect products upon receipt and contact us promptly if an item is damaged, defective, incorrect, or does not match the confirmed order.

Please provide the order details and, where appropriate, photographs or other evidence to help us assess the issue.

Products may be inspected before a replacement or refund is approved. Remedies will depend on the nature of the issue, the agreed specifications, and applicable law.

Nothing in these Terms and Conditions excludes any consumer rights that cannot lawfully be excluded.

11. Product Compatibility and Warranty

Compatible toner cartridges and other printer-related products are intended for the printer models and specifications stated in the relevant product description.

Customers should verify compatibility before purchasing. If assistance is required, please contact us before placing an order.

Warranty coverage, if applicable, will be stated in the product description, warranty documentation, invoice, or other applicable sales terms.

Warranty claims may require the original invoice and inspection of the product. Damage caused by misuse, improper installation, unauthorised modification, or other excluded circumstances may not be covered, subject to applicable law and the specific warranty terms.

12. Intellectual Property and Customer Content

All website content, including text, graphics, logos, product descriptions, and design elements, is owned by RSB Multishop or used with permission, unless otherwise stated.

Customers retain responsibility for the materials they submit for printing. By submitting artwork, customers confirm that they have the necessary rights or authorisation to use it for the requested purpose.

Customers must not submit unlawful, misleading, infringing, or otherwise prohibited content.

We may refuse to produce material that we reasonably believe violates applicable law or third-party rights.

Customer-provided artwork will be used for fulfilling the relevant order and related customer service purposes, subject to our Privacy Policy and applicable law.

13. Privacy and Personal Information

We collect and use personal information as necessary to process orders, arrange delivery, communicate with customers, provide support, and operate our website.

Personal information will be handled in accordance with our Privacy Policy and applicable Sri Lankan data protection requirements.

Customers should review our Privacy Policy to understand how personal information is collected, used, stored, and protected.

14. Website Availability and Accuracy

We aim to keep our website available and accurate. However, we do not guarantee uninterrupted access or that the website will always be free from errors, interruptions, or technical issues.

We may update, modify, suspend, or discontinue website features or content where reasonably necessary.

Nothing in this section limits any rights or obligations that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, RSB Multishop will not be responsible for indirect or consequential losses arising from the use of our website or products, where such exclusion is lawful.

We will consider claims relating to defective products, incorrect orders, or failure to provide agreed services in accordance with the applicable order terms and Sri Lankan law.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Events Beyond Our Control

We will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control, including natural disasters, transport disruptions, government restrictions, major utility failures, or significant supply-chain interruptions.

We will make reasonable efforts to minimise the impact and communicate relevant delays to affected customers.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, courier services, or other external services.

These third parties operate independently of RSB Multishop. Their own terms, privacy policies, and service conditions may apply when you use their services.

We are not responsible for third-party website content or services except to the extent required by applicable law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, products, services, or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will apply subject to applicable law and any terms already agreed for a confirmed order.

19. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Any dispute arising from the use of our website, products, or services will be addressed in accordance with applicable Sri Lankan law and the jurisdiction of the competent courts.

20. Contact Us

If you have any questions about these Terms and Conditions, your order, or our products and services, please contact us.

Business Name: RSB Multishop

Website: https://www.rsbmultishop.lk

Email: rsbmutlishop@gmail.com

Telephone: 0777 911468

Business Address: 15/B, Pagoda Rd, Nugegoda.

We will make reasonable efforts to respond to customer enquiries as soon as possible.

Thank you for choosing RSB Multishop.